Customer Service

Terms of Trade takes pride in the quality of its product selection.  All goods are covered by our personal guarantee so you can shop with us with confidence.  If any merchandise is faulty, we will replace or refund as per our Refund Policy.  Payments made to our website meet the highest global security standards and are fully PCI DSS (Payment Card Industry Data Security Standard) compliant. Goods purchased will be shipped within 5 days of your order being received, or you will be notified immediately if products are out of stock.  The majority of orders received are dispatched the next day.  We will take all reasonable care to ensure items arrive to their destination in good condition using professional courier next business day delivery services.  When purchasing from the name that will appear on your statement will be  All prices shown on our website are in $NZ dollars and include GST and delivery. 

Privacy Policy does not store any Credit Card or private Bank Account details.  Our secure payments page is hosted and managed by

Order Cancellation
If you have placed an order but then decide to cancel it you must email us immediately at

If we receive your cancellation after your order has been processed we will consider, at our discretion, refunding your payment based on the following grounds
• That the goods have been returned to us, at your expense, in a saleable condition,
• That you wait until we receive your returned goods before a refund is processed.
In the event that a product is listed at an incorrect price due to input error we shall have the right to refuse or cancel the order.  If your credit card has already been charged, we will credit to your credit card account in the amount of the incorrect price.

Refund Policy
In the first instance contact us immediately you receive a faulty product.  Refunds will be given at the discretion of Company Management and only for goods that are received in a faulty condition.  Any merchandise that is received in a faulty condition may be refunded or replaced provided you contact us within 7 days of receipt of goods.  Returned Goods must be received within 14 days in their original packaging and including proof of purchase (goods receipt).  If goods are returned damaged due to poor packaging, no refund will be given.  Goods must be returned by courier post and include your personal name and address details. Refunds will be made using the same method of payment in which the goods were paid for, either a refund to your credit card or direct debit to your bank account.  Refunds will be made within 7 days of receiving your returned faulty products.  Please choose your goods carefully as no refunds will be made for any other reason than product fault.   All items are checked and counter-checked prior to dispatch. does not indemnify third party fault in the delivery process.

Faulty items must be returned to:

CPO Box 2794
New Zealand

Exchange Policy
Due to the personal nature of the products we sell we do not offer an exchange service.

The prices shown on our website are inclusive of GST and freight. The price shown is all that you pay.  Goods will be sent to you by courier on next business day delivery basis.  Courier services are not available on weekends or public holidays.